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Security
This site uses encryption and secure servers to protect against the loss, misuse and alteration of the information that you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.
Our Privacy Policy
At Pfeffer Rhea Farm we respect your personal privacy. We will never release your name, street address, telephone number, E-mail address or any other information. We use the information we collect about you to process orders and to provide a more personalized shopping experience.
Shipping
Orders are shipped via Canada Post from our base in Sparta, Ontario Canada. Orders are sent either Express Post or regular post with insurance within Canada, by International Express Post where permitted or Surface, with insurance, for tracking purposes where possible(not available in all countries) Every effort is made to ship as quickly and efficiently as possible at the lowest cost. I can give you an estimate on the rates and will notify you of the final cost before shipping. Please do not send a Green color USPS Money Order as they are non-negotiable here in Canada.
Payment Methods
All orders must be paid in advance of shipping. We accept Visa, MasterCard, and American Express. When paying by Credit Card, we will invoice you in Canadian Dollars, and your Credit Card Company will do the conversion, and bill you according to the Daily Exchange Rate. You may also pay via International Money Order.
Return Policies
We have a 100% Customer Satisfaction Policy. We will accept returns on orders within 10 days (you must contact us first), of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. There are no returns or exchanges on any meat products. Product returns authorized beyond the 10-day period will be assessed a 20% restocking fee. If an error has been made on your order, we will gladly pay for reshipment. All products returns require an authorization number. This number must be clearly marked on the box. All products must be returned in the original packaging. Partially used, products will not be credited. Orders canceled after 24 hours from the time of order placement will incur a 20% restocking fee. You pay the return postage to send the containers back to us (we cannot refund shipping charges.)
In Addition: If you are returning an order from outside Canada:
You may incur fees that carriers charge us to bring the order back across the border. You will also be required to get a CITIES permit in your country, to import the product(s) back into Canada. Any costs incurred to get this or any other permits will be your responsibility.
Yes we ship internationally!
International Shipping Policy
Yes we ship internationally! No minimum order – we would like your business, but why not take advantage of the buy 4 and get the 5th one free offer on our Rhea Life Products…for a Healthy Lifestyle. (Does not apply to meat, eggshells or Rhe-imune)
What is required?
Cities Permit - this is issued by the Ministry of Natural Resources and Canada Customs. This is mandatory for all exports outside of Canada. Cost is $20.00 Canadian and is usually obtained within 2 - 5 business days.
Certificate of Health – is optional dependant on the requirements of your border for the importing of rhea eggshells. Cost is $25.00 Canadian and is usually obtained in 5 – 7 business days.
For eggshells, there is a boxing charge of 12.00 per box of 20 or more. A
handling charge of .75 per shell for orders of less than 20.
Every effort is made on our part to ensure the safe arrival of your order.
We will use bubble-wrap, double box or use a heavy box, put in extra padding
etc…but we cannot be held responsible for breakage once the parcel is on its
way. Customs officials may open the parcel to inspect and we cannot
guarantee that they will re-pack it properly.
When the request to ship by Surface is made and insurance is not available
in that country, we will not be held responsible for loss or damage. We
strongly recommend that the parcel be shipped by International Express post
or whichever method saves you money but where insurance is available.
A copy of any certificates, your sales receipt and copy of your credit card
slip is mailed to you under a separate envelope to ensure your privacy from
Customs Officials.
There is a minimum $5.00 fee for mailing a sample of rhea oil. Samples of
rhea oil will be mailed only in Canada, unless you wish to pay for a Cities
permit.
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